Service Excellence Courses:

Instructor Led training

Soaring Over the Community

This course is for security staff and focuses on "Serving, Observing, and Reporting."

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Online Training

Service Excellence Quick Start Program

This five part online series provides the foundation for service excellence behaviors here at SCC. The program includes an Introduction video and lessons on Courtesy and Openness, Handling Difficult Situations, Demonstrating Effective Listening, and Communicating Effectively.

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Customer Astonishment

This online program introduces the learner to the concepts of building a culture of service excellence and presents ways to really serve and astonish the customer. Several service models and tools are presented.

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Customer Service

This online program introduced the learner to the concepts of creating a high performance customer service attitude. Key topics include the top seven things that customers hate, traits of high performance customer service representatives, and using effective listening and questioning techniques.

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Did you know?

In a recent survey, 95 percent of responding graduates said they would attend SCC again and 43 percent rated their overall SCC experience as "excellent."